At least ten ASUS motherboards have overheated and melted. Did you purchase a flagship Asus motherboard for your 12th Gen Intel processor before December 2021?
You’d best fit if it’s the ROG Maximus Z690 Hero and get it traded out if so because it could potentially begin a fire in your house.
In January, a savvy YouTuber figured out that Asus installed one of that $600 board’s capacitors backward, and the company pledged to work with government agencies on a replacement program. Today, seven months later, the US Consumer Product Safety Commission (CPSC) and Asus are eventually formally announcing that recall.
According to the CPSC’s recall announcement, roughly 10,000 motherboards were involved with serial numbers starting in MA, MB, and MC — a serial number you can see on a label next to the 24-pin ATX power connector or the motherboard’s box if you happened to keep it.
You can review your serial number here, but weirdly, Asus’ recall site doesn’t seem to be live yet. So it looks like you may have to go through customer service.
The CPSC says there have been ten reports of melted motherboards but no damages. It doesn’t say whether any other property was harmed. Presumably, the issue has been fixed for boards sold since January 2022 — as of today, the board is still on sale.
Desktop PC part recalls aren’t particularly common, but they’ve been popping up more often as knowledgeable YouTubers have begun investigating why their parts failed. For example, Gamers Nexus was instrumental in pushing NZXT to recall its H1 mini-ITX case due to a fire hazard, not to mention Gigabyte’s “exploding” power supply units.
ASUSTek Computer Inc. stands a Taiwanese multinational computer, phone hardware, and electronics corporation headquartered in Beitou District, Taipei, Taiwan. Its products include laptops, netbooks, mobile phones, desktop computers, networking equipment, monitors, wi-fi routers, projectors, optical storage, multimedia products, peripherals, motherboards, graphics cards, wearables, servers, workstations, and tablet PCs. The company is also OEM original equipment manufacturer.
Asus is the world’s 5th-largest PC seller by unit sales as of January 2021. In addition, Asus appears in BusinessWeek’s “InfoTech 100” and “Asia’s Top 10 IT Companies” rankings. Furthermore, it ranked first in the IT Hardware classification of the 2008 Taiwan Top 10 Global Brands survey with an entire brand value of $1.3 billion.
Asus maintains a primary listing on the Taiwan Stock Exchange underneath the ticker code 2357 and previously had a secondary listing on the London Stock Exchange beneath the ticker code ASKD.
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